I opened a teen account for my teen 2 yrs ago. They have never charged me for anything until now. Due to hard times and the economy, I guess, they are no longer financial friendly for those who are not rich!
After all these yrs, banking the same way, 3 months ago I got a $10 service fee because my son did not use his account 10 TIMES in a month! He was off by ONE transaction, and he got charged the $10 AGAIN! When I called in, the representative verified that he was only able to reverse half the amount, $5 back to his account because of the ONE transaction made. I clearly again asked the rep, "now, do you see ANYTHING AT ALL on the account that we would get charged another $10 AT ALL"? He told me specifically, "NO, if he makes at least 10 uses of his debit card, he will NOT be charged!"
I checked the account today since he make actually 16 transactions in a month, and guess what, there was $10 fee charged AGAIN! I called them to have them fix it, thinking it was error. The rep NOW said (different one), that he was charged for not having a savings account attached! I wanted them to pull up last month's phone recording to hear that their rep DID verify NOTHING at all was wrong and NO more charge if he made 10 purchases. They literally REFUSED to do so!
At this point, I told them to close the account and that I no longer want to bank with them anymore since I cannot trust them. The supervisor told me that they will NOT close the account until the negative balance of $10 is paid!
We do not have extra $10 even to our name after paying our bills right now, which makes a 14 YR OLD, in the check systems???!!
DISGUSTING! Going to try CHASE since they are the only other bank closest to where I reside!
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